Terms of Service
Welcome to Czyste Drewno.
These Terms of Service govern the use of our website and the purchase of products through our Shopify store. By accessing our website or placing an order, you agree to comply with these Terms.
Please read them carefully before using our services.
1. Company Information
Store Name: Czyste Drewno
Company Name: SERHII KRYSAN CZYSTE DREWNO
Legal Form: z.o.o
REGON: 384750976
NIP: 4980146156
Registered Address: Piekary Śląskie, ul. Józefa Sowińskiego, nr 8/I, 41-940
Email:czystedrewno@outlook.com
Phone Number: +48 791 710 731
2. Online Store
Czyste Drewno operates exclusively as an online store.
We specialize in handcrafted wooden furniture created using natural materials and artisan production methods.
Our products are available for customers within Poland, the European Union, and Ukraine.
3. Product Information
We make every effort to present products as accurately as possible.
However, due to:
• Handcrafted production
• Natural wood characteristics
• Individual wood grain patterns
• Lighting and screen differences products may slightly vary in appearance, texture, shade, or details.
Such differences are considered a natural characteristic of handmade furniture and not a manufacturing defect.
4. Pricing and Currency
All prices displayed on the website are provided in Polish Złoty (PLN).
Unless stated otherwise, prices include applicable taxes required under Polish law.
Shipping costs are calculated separately during checkout.
We reserve the right to update prices or product availability at any time without prior notice.
5. Payments
Payments are securely processed through Shopify Payments.
Accepted payment methods may include:
• Debit cards
• Credit cards
• Other payment methods available during checkout
We do not store complete payment card information on our servers.
6. Shipping
We provide shipping within:
• Poland
• European Union countries
• Ukraine
Delivery costs:
• Poland: 79 PLN
• Europe and Ukraine: 99 PLN
• Free shipping for orders above 6000 PLN
Estimated delivery times:
• Poland: 3–5 business days
• Europe and Ukraine: 5–8 business days
Delivery times may vary depending on logistics providers, customs procedures, holidays, or circumstances beyond our control.
7. Order Processing
Orders are processed during our business hours:
Monday–Friday 08:00 – 16:00
Once an order is placed, customers receive an order confirmation by email.
We reserve the right to cancel or refuse orders in cases involving:
• Incorrect pricing
• Suspected fraud
• Payment authorization issues
• Product unavailability
8. Returns and Refunds
Customers have the right to return eligible products in accordance with European Union consumer protection regulations.
Returned items must:
• Be unused
• Remain undamaged
• Show no signs of use
• Be returned in complete condition
Return shipping costs are covered by the store.
Additional details regarding returns and refunds are available in our Return & Refund Policy.
9. Handmade Furniture Disclaimer
Every furniture piece offered by Czyste Drewno is individually handcrafted using natural wood.
Natural wood may contain:
• Grain variations
• Texture differences
• Small knots
• Organic imperfections
These features are part of the authenticity and uniqueness of the material and are not considered defects.
No two products are completely identical.
10. Intellectual Property
All content available on this website, including:
• Product descriptions
• Text
• Images
• Branding
• Graphics
• Logos
• Website design
is protected by intellectual property laws and may not be copied, reproduced, distributed, or used without prior written permission.
11. Website Usage
Users agree not to:
• Use the website unlawfully
• Attempt unauthorized access to systems
• Interfere with website functionality
• Copy or misuse content
• Submit false information
We reserve the right to restrict access to users violating these Terms.
12. Limitation of Liability
To the maximum extent permitted by law, Czyste Drewno shall not be liable for:
• Indirect damages
• Delays caused by shipping providers
• Technical interruptions
• Losses resulting from misuse of products
• Circumstances beyond reasonable control
Nothing in these Terms limits consumer rights provided under applicable Polish or EU law.
13. Privacy and Data Protection
Personal information is processed in accordance with our Privacy Policy and GDPR regulations.
By using our website, you acknowledge and accept the processing of personal data necessary for order fulfillment and customer service.
14. Modifications to These Terms
We reserve the right to update or modify these Terms of Service at any time.
Updated versions will be published on this website and become effective immediately upon publication.
15. Governing Law
These Terms are governed by the laws of Poland and applicable European Union regulations.
Any disputes shall be resolved by competent courts in accordance with Polish law.
16. Contact
For questions regarding these Terms of Service, please contact us:
Czyste Drewno
Email: czystedrewno@outlook.com
Address: Piekary Śląskie, ul. Józefa Sowińskiego, nr 8/I, 41-940