Return & Refund Policy
At Czyste Drewno, we strive to provide high-quality handcrafted wooden furniture that brings uniqueness and elegance to your home.
This Return & Refund Policy explains your rights, the conditions for returns, and how refunds are handled.
1. Right to Withdraw
In accordance with European Union consumer rights and Polish law, you have the right to withdraw from a purchase within 14 days of receiving your order, without giving any reason.
To exercise this right, please contact us at:
Email: czystedrewno@outlook.com
Include:
• Order number
• Product(s) to return
• Reason for return (optional)
2. Conditions for Returns
Returned products must meet the following conditions:
• Undamaged and in original condition
• No signs of use
• All components included
• Carefully packed to avoid damage during return shipping
Since all our products are handcrafted from natural wood, slight differences in grain or texture are natural and do not affect the return eligibility as long as the item is undamaged and unused.
3. Return Process
1 Contact
us within 14 days of delivery to request a return.
2 Wait for our confirmation and return instructions.
3 Ship the product back securely using a reliable carrier.
4 Once the return is received and inspected, we will process your refund.
4. Return Shipping Costs
• The store covers return shipping costs.
• We recommend using a trackable shipping method to avoid loss or damage during return transit.
5. Refunds
Refunds are processed after we receive and inspect the returned product.
Refunds are issued via the original payment method, typically within 7–10 business days.
Refunds
include:
• Product price
• Shipping cost paid during original purchase (if applicable)
6. Exceptions
Custom-made or personalized items may have specific conditions — please contact us for details.
Damaged or used items cannot be refunded.
7. Contact for Returns
Czyste Drewno
Email: czystedrewno@outlook.com
Address: Piekary Śląskie, ul. Józefa Sowińskiego, nr 8/I, 41-940
Phone: +48 791 710 731
We are happy to assist with any questions regarding returns and refunds.